Can I return or exchange an artwork I’ve purchased?
The exchange or return of an artwork is handled on a case-by-case basis, depending on the terms agreed upon between the buyer and seller. Many galleries and auction houses operate under an "all sales are final" policy, which is why we conduct deep due diligence before any transaction. This ensures that you are fully informed and confident in your purchase from the outset.

What happens if I need to return or exchange an artwork?
If an exchange or return becomes necessary for a legitimate reason, we will advocate on your behalf to achieve the best possible outcome. As your advisor, we work to mitigate risks by securing favourable terms in advance and navigating the complexities of such situations. While each case varies, our priority is to ensure a satisfactory resolution for all parties.

How do you mitigate risks to avoid issues with returns or exchanges?
We take every precaution to prevent the need for exchanges or returns by performing rigorous due diligence. This includes verifying authenticity, provenance, condition reports, and market value before any purchase is made. By addressing potential risks early, we strive to eliminate surprises and ensure a seamless transaction process.

Do auction houses or galleries accept returns?
Typically, auction houses and galleries enforce an "all sales are final" policy as long as the artwork matches the conditions of the sale (and their description of the object), meaning returns are rare and subject to strict terms unless the object is damaged or not as described in the catalogue. However, our expertise and market knowledge enable us to negotiate better terms for you, wherever possible, to reduce the risks associated with such policies. Additionally, buyers have legal protections and rights that auction houses and galleries must adhere to unless they are explicitly waived contractually. Our role is to ensure you fully understand these rights and make informed decisions to safeguard your interests.

What is your role in the event of a dispute?
In the event of a dispute regarding an artwork, we serve as your trusted advocate, leveraging our relationships with galleries, auction houses, and dealers to resolve issues effectively. Whether it's a concern over authenticity, condition, or other factors, we will guide you through the process to protect your investment and interests.